Questions about returns or exchanges? Check here for the answers.
What is your return/exchange policy?
New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of receiving your purchase. All returns must be in original packaging, with all tags attached, or they may be subject to a 20% restocking fee. Customer is responsible for cost incurred for returning product and, for exchanges, once Francombat® receives the returned merchandise the exchange will be shipped to you. For sanitary reasons, mouth guards, protective cups, compression shorts/pants, underwear, socks, elevation training masks and undergarments cannot be returned, even if they are brand new. All returns or exchanges will be at the discretion of Francombat®. Please email email@example.com for exchanges or returns.
If you purchased your Francombat® products from a third party retailer, please contact them for any returns or exchanges.
What is my product is defective?
All Francombat® products carry a 30 day guarantee against manufacturer’s defects. If you experience an issue within this time period please contact firstname.lastname@example.org. Any defective products outside this time period are reviewed on a case by case basis. Francombat® reserves the right to request the return of defective merchandise for inspection.
Where do I ship my return/exchange?
All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number. To obtain your RMA number, click the REQUEST RMA link at the bottom of this page. Any items returned to us without a pre-authorized RMA number will be returned, post-paid shipping. Purchases made via the online store must be returned to the address listed on the packing slip included in your package. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
Please send all returns, with the packing slip/order number included, to:
1335 N. La Brea, Suite 2168. Los Angeles, California 90028.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 14 business days. If you are due a refund, a credit will be issued in the original form of payment and will be notified via email when this transaction has taken place. Please be aware that the credit may not show up until one or two billing cycles on your credit card.
What is customer satisfaction?
We take pride in the quality of our products. If you have experienced anything other than this please contact our customer service team by clicking here.
How can I become a Francombat® sponsored athlete and/or ambassador?
If you think you have what it take to become a Francombat Athlete, please apply here.
If you have any problems or issues that are not covered on this page, please contact us and we will get back to you as soon as possible!