Whether you want to cancel an order, find out about international shopping or learn about online privacy and security, we’ve got the information you need for online orders.
Will I receive a confirmation of my order?
Yes, upon completion of the checkout process a confirmation email will be sent to you the email address you provided during the checkout. If you do not receive it, please check your spam folder. If you continue to have issues please contact our cutomer service department for assistance.
An item is missing from my shipment
Please check all packing materials to make sure the item was not overlooked. If you are unable to locate the missing item, contact our customer service department by phone at (514) 705-3366 or send a message at firstname.lastname@example.org. Be sure to list your order number for this shipment.
My order never arrived
Tracking information is updated in your online account each night and emails are sent directly from the shipping couriers. If your order displays your package tracking number(s), check with the shipping carrier to confirm that your package(s) were delivered. If your tracking indicates the package was delivered but you are not in possession of it, please contact our customer service for further assistance.
How do I change items or cancel my order?
Please contact customer service as quickly as possible to cancel or change your order and we will make every effort to see these changes are made prior to your order shipping. Unfortunately, we cannot make changes to an order once it is shipped.
When will I be charged for my order?
If you’re in the US or Canada you will be charged when we ship your order. We will update you with a shipping confirmation email at that time. A pre-authorization may be placed on your credit or debit card when you submit your order, but we don’t process the payment until the order has been shipped. For international shipping, your credit card will be charged immediately. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.
Has my order shipped?
Click the Track Order link and fill in your order number and email address and click the submit button. If you have further questions or concerns, please contact customer service for further assistance.
If I placed an order, can I change the size or add an item to it?
Unfortunately once an order is placed, it cannot be altered. You must place a new order. We may be able to cancel your old order if it is not being processed for shipment.
When will my credit appear on my account?
Refunds can take up to a full billing cycle to appear on your account from the time they are issued, but in most cases, they post within 3-5 business days.
Do you collect sales tax?
We calculate and collect sales tax for orders shipping within Canada.
Why should I become a registered user?
You won’t have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Click here to register now.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express credit cards, and Bank Wire Transfer. All prices on our site are in U.S. dollars (USD).
Is ordering over the internet secure?
Yes. Francombat® takes many active steps to ensure the absolute safety of your credit card and personal information. We process all credit card sales via a fully secured and reputable third party payment processor. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid. We do not keep credit card information on record. No card information is saved and remains the private property of the card holder at all times before, during, and after the product purchase.
When will products be restocked?
At this point in time, we cannot predict when or if products will be restocked. As a new and blossoming company we will try to restock the most desired products but also seek to improve and innovate new products for you on a consistent basis. Thank you for your understanding!
Do you offer wholesale?
Our products are shown here at retail price, and we also offer whole accounts to qualified schools, gyms, and retail outlets. Please inquirie with us here.
If you have any problems or issues that are not covered on this page, please contact us and we will get back to you as soon as possible!